Privacy Policy

Last updated: 10/25/2025

Overview

At TrustPilot AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Personal Information

  • Name and contact information
  • Account credentials
  • Payment information
  • Company details

Usage Data

  • Log data and analytics
  • Device and browser information
  • IP addresses
  • Usage patterns and preferences

Data You Process

Information about the data sources you connect and process through our platform remains your property and is handled according to our data processing agreement.

How We Use Information

  • Provide and maintain our service
  • Process transactions and billing
  • Send administrative information
  • Improve our services
  • Comply with legal obligations
  • Protect against fraudulent activity

Data Security

We implement industry-standard security measures including:

  • 256-bit SSL/TLS encryption
  • SOC 2 Type II compliance
  • Regular security audits
  • Data encryption at rest and in transit
  • Access controls and authentication

Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Data portability
  • Withdraw consent

GDPR Compliance

For EU residents, we comply with GDPR requirements including lawful basis for processing, data protection officer contact, and cross-border data transfer safeguards.

CCPA Compliance

California residents have additional rights under CCPA including the right to know, delete, and opt-out of sale of personal information.

Third-Party Services

We may share information with trusted third parties including:

  • Payment processors (Stripe)
  • Analytics providers
  • Cloud infrastructure providers
  • Customer support tools

Cookies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

Contact Us

For privacy concerns or questions, contact our Data Protection Officer at privacy@trustpilot-ai.com